If you are not satisfied with your purchase, you may return it to us for refund or exchange. Please see below for more information on our return policy. RETURNS All returns must be postmarked within (14) days of the purchase date. All returned items must be in new and unworn condition, with all original packaging and tags. Any products returned without their original packaging will be rejected. Any products that are resized, altered, or otherwise damaged, won't be accepted for return. RETURN PROCESS To return an item, please email customer service at info@oldsoulfashion.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, then mail your return to the following address: Old Soul Fashion Attn: Returns RMA # 1412 Larsen Ln, Naperville, IL 60563 United States Please note, you will be responsible for all return shipping and insurance charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. QUESTIONS If you have any questions concerning our return policy, please get in touch with us at: info@oldsoulfashion.com